PRIVACY POLICY

Privacy Policy Effective Date: April 8, 2026 Last Updated: April 8, 2026

Mumbai Service ("we," "us," or "our") operates the website mumbaiservice.online and provides independent home appliance repair services in Mumbai. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following information when you visit our website or contact us:

• Personal Information: Your full name, phone number, email address, and home/service address when you book a repair or fill out our contact form.

• Usage Data: Pages you visit, time spent on pages, browser type, device type, and IP address (via cookies and analytics tools like Google Analytics).

• Communication Data: Messages, queries, or feedback you send us via phone, email, or our website form.

2. How We Use Your Information

We use the information we collect to:

• Confirm and schedule your appliance repair appointment

• Send you service updates, repair status, or follow-up communications

• Respond to your inquiries and provide customer support

• Improve our website and service quality

• Send promotional offers or service updates (you may opt out at any time)

• Comply with legal obligations

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Technicians: To dispatch the appropriate technician to your location for your repair appointment.

• Legal Requirements: If required by law, court order, or government authority.

• Business Transfer: In the event of a merger or acquisition, your data may be transferred, with prior notice to you.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device. We use:

• Essential Cookies: Required for the website to function.

• Analytics Cookies: Google Analytics to understand visitor behavior (anonymized data).

• Marketing Cookies: To show relevant ads based on your interests (used when running Google Ads campaigns).

You may disable cookies through your browser settings; however, this may affect website functionality.

5. Google Ads and Remarketing

We may run advertising campaigns via Google Ads. Google may use cookies to show our ads to you based on your prior visits to our website. You can opt out of Google's use of cookies by visiting Google's Ads Settings.

6. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information only as long as necessary for the purpose it was collected, or as required by law. Booking records are typically retained for 2 years.

8. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate data

• Request deletion of your data (subject to legal obligations)

• Opt out of marketing communications at any time by calling us or emailing us

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the new policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Mumbai Service 📞 Phone: 022-69718819 🌐 Website: mumbaiservice.online 📍 Mumbai, Maharashtra, India ⏰ Available 7 Days a Week